Shipping & Customer Care

ORDERING POLICY:

All Tempt Me jewellery is handmade in Hong Kong. Most items are in stock and ready to ship, however please allow 2 weeks for your order to be dispatched. Personalised, customised and certain high-jewellery/luxe pieces may take up to 4 weeks for dispatch. 

The carat weights online are approximates and due to the handmade nature of the jewellery, this might differ slightly from piece to piece. Each piece is unique and no two pieces can be 100% identical.

We are thrilled that you chose Tempt Me for your fine jewellery purchase. If any unforeseen issues arise with your order, we will contact you directly for resolution. 

Any items you see on our social media channels are available for purchase. If you can’t find something on our website, please contact us at temptme@temptations.com

SHIPPING, TAXES AND DUTIES:

At present, we offer free store pick-up in Hong Kong or Singapore. We will email you when your order is ready for pick-up at your selected location. For shipping to Hong Kong, Singapore, UAE, UK and India, taxes are calculated at checkout. All packages are insured at their full value to protect your merchandise. 

For all other destinations, Please select Store pick up in Hong Kong, Contact Us and we will arrange to securely ship your item to you. 

We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange the taxes, duties and shipping fees will not be refunded.

REFUNDS, RETURNS & EXCHANGES: 

We hope you will be fully satisfied with your Tempt Me purchase. However, should you wish to exchange or refund your item, we will accept refunds or exchanges within 30 days of purchase provided the item is unused and in its original condition. You may contact us at temptme@temptations.com or by filling our Contact Us form for more details on how to return or exchange your jewellery piece. Please note, that when returning items from international destinations, taxes and duties will not be refunded. For personalised items and custom orders, we will assess on a case by case basis.